Semutwim Privacy Policy – Our Commitment Protecting Your Data

Semutwim takes our responsibility to protect every user's privacy seriously. This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection best practices.

This document explains in detail how Semutwim handles your personal information — from the moment you register an account, make your first deposit, and play your favourite games, through to the withdrawal process. We believe you have the right to know what happens with your data, which is why this policy is written in plain, easy-to-understand language.

This policy covers all Semutwim channels and products, including the main website, iOS and Android mobile apps, customer support channels, and any affiliated platforms or services operating under the Semutwim brand.

Semutwim collects your personal data through several means — either information you provide directly, or data collected automatically when you use our platform. Below is an overview of the types of data involved:

The personal data we collect is used solely for legitimate purposes directly related to delivering Semutwim services to you. The following are the primary purposes for which your data is used:

• Account management: Registers, verifies and manages your account on the Semutwim platform, including a secure login process.
• Transaction processing: Processes deposits, withdrawals and bonus payments accurately and promptly using your chosen payment method.
• KYC verification: Meets anti-money laundering (AML) legal requirements and verifies your identity before your first withdrawal is approved.
• Platform security: Detects and prevents fraud, unauthorised access, bonus abuse and suspicious activity.
• Customer support: Responds to enquiries, resolves complaints and provides technical support via live chat or email.
• Legal compliance: Fulfils applicable regulatory and legal obligations, including reporting to authorities where required.
• Platform improvements: Analyses aggregated usage patterns to improve the user experience and introduce better new features.
• Marketing communications: Sends promotional offers, bonuses and the latest updates — only if you have given consent to receive them.

Semutwim will not use your personal data for any purpose beyond those stated above without obtaining your consent first.

Semutwim understands that your trust is our most valuable asset. We do not sell, rent, or disclose your personal data to any third party for marketing purposes without your consent. However, there are limited circumstances where data sharing is necessary:

• Payment service provider: To process your deposit and withdrawal transactions, the necessary financial information is shared with trusted payment processors under strict confidentiality agreements.
• Identity verification provider: Our KYC partners accept verification documents to ensure regulatory compliance. All partners are held to the same data protection standards as semutwim.
• Legal authorities: semutwim will disclose required information when mandated by court order, applicable law, or direction from a relevant regulatory authority.
• Analytics services: Technical data processed without personally identifiable information may be shared with analytics providers for platform improvement purposes.

Semutwim invests seriously in cybersecurity infrastructure to keep your personal and financial data protected at all times. Our security measures cover both technical and organisational safeguards:

• 256-bit SSL encryption: All data transmitted between your device and semutwim's servers is encrypted using the latest TLS 1.3 protocol, ensuring no third party can intercept your sensitive information.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA to add an extra layer of protection to their account, making unauthorised access nearly impossible even if a password is compromised.
• Round-the-clock monitoring: Our system monitors account activity 24 hours a day, 7 days a week to detect unusual patterns and respond to threats in real time.
• Internal access controls: Only staff who require access to specific data are permitted to do so, based on a strict need-to-know principle.
• Regular security audits: The Semutwim platform undergoes regular penetration testing and security audits by independent parties to ensure no vulnerabilities go unaddressed.
• Secure data backup: Data is regularly backed up to separate, encrypted locations to ensure service continuity even in the event of a system failure.

The Semutwim platform uses cookies and similar tracking technologies to enhance the user experience, maintain your login session and understand how the platform is used. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining login status and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how you use the platform — pages visited, time spent — to help us improve the user experience. All such data is anonymised.
• Functional cookies: Remembers your preferences and settings such as language and interface display to deliver a more personalised experience.
• Analytics cookies: Helps us understand overall platform traffic without identifying individual users.

You can manage or remove cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the Semutwim platform.

Semutwim retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable law. The following are our data retention guidelines:

• Active account data: Retained for the duration your account remains active and updated as required.
• Transaction records: Retained for a minimum of 7 years in line with Malaysia's accounting and anti-money laundering legal requirements.
• KYC documents: Retained for 5 years after the business relationship ends, in accordance with regulatory requirements.
• Security logs: Retained for 2 years for investigation and security audit purposes.
• After account closure: Basic data is retained for the minimum period required by law before being securely deleted.

When data is no longer required, Semutwim will ensure it is securely deleted or anonymised using industry-standard methods.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by Semutwim. We respect and support the exercise of these rights:

To exercise any of the above rights, contact the semutwim support team via live chat within the platform. We will process your request within 30 business days.

The Semutwim platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.

If we find that we have collected data from a minor without our knowledge, the account in question will be closed immediately, the data will be deleted, and any transactions that have occurred will be reviewed in accordance with established procedures.

Semutwim reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or newly introduced platform features. Any amendment takes effect as soon as it is published on this page.

For significant changes, we will notify you via an in-platform notification or your registered email at least 7 days before the changes take effect. It is your responsibility to review this page periodically to stay informed of our latest policy.

The "Updated" date shown at the top of this page indicates when this policy was last reviewed.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the Semutwim privacy team is here to help.

You can reach us via:

• Live chat: Available 24/7 directly within the semutwim platform — the fastest way to get a response.
• Support email: [email protected] — we will reply within 1–2 business days.

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. Your trust in Semutwim is our highest priority.